Implementation of Supply Chain Logistics Process Reengineering and E-Business Solution for a Chain Store Business

It is now a norm in the convenience store supply chain that a logistics company (or companies) provides logistics services to both chain stores and their suppliers. The coverage rate of stores has become the major factor for winning in the marketplace of chain store businesses. Logistics companies need to establish a logistics center for each market area to provide quick response to the stores in that specific service area. The planning of supply chain logistics operational mechanism has became the critical success factor for the reduction of total supply chain operational costs. This mechanism can also reduce the complexity and cycle time of supply chain operational processes, such as the supply chain management of logistics center, integrated payment process among stores, logistics companies, and product suppliers. The purpose of this paper is to explore the experience and outcomes of the supply chain logistics operational process reengineering and e-business solution implementation of a chain store business. The analysis of supply chain logistics operational process reengineering effects on the supply chain partners are also discussed, with the intent of providing a successful business model for other chain store businesses.